Technician/Toyota Technician

Financial Job Dimensions

Degree of supervision

High level of supervision over operational activates

Level of Authority

Limited authority over daily functional operation

Purpose of the Job

Performs mechanical repair services and other related works in the Center to achieve targets in areas of customer satisfaction, gross service sales by adhering to the company mission, vision and values and applying the standard operating procedures

Key Accountabilities: Description

Ensure producing the standard sold hours vs attending hours

Fix it Right, Get the Job Done perfectly from first time, in suitable timely manner

Ensure the completion of work with the required quality by following the TMC standard and correct tools

Following the 5S concept (Sorting & Set in Order & Shine & Standardize & Sustain) to keep the workplace clean & clear 

Key Accountabilities: Performance Indicators

Productivity

FIR

Quality

5S

Major Activities

Performs repairs as per customer’s request through proper execution and Chief Technician’s close supervision within the promised delivery time and estimated cost to meet the customer satisfaction

Conducts preliminary inspection/ evaluation of the vehicle using tools and equipment with the supervision of the service Chief Technician to assess the exact damage and extent of repair.

Participate in the resolution of high-technical problems with the assistance of the Team Leaders (Workshop Production Manager/Chief Technician) through test and examination to ensure that the appropriate repair is done.

Executes the center after sales responsibilities (i.e. vehicle repairs and periodic maintenance) to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and supervision of the Team Leader

Ensures highly satisfied Guest by executing a Guest Centric mindset to achieve high quality after sales activities through an effective monitoring of the Team Leader in the Center in accordance to service standards

Coordinate with the Job Controller in feeding correct data (operation number), recording of the repairs carried out and updating the status of vehicle delivery through the use of the Computerized Time Control Sheets in determining the productivity (man-hour) analyses

Receives and understand technical information, service bulletins and daily functional activities from the Team Leader through regular meetings and updates in order to enhance technical skills and achieve smooth after sales business operations

Deliver service achievements by supporting and assisting center after sales marketing campaigns, promoting center Kaizen activities as well as adjustment to business strategies to achieve set center targets

Performs the suitable use of all the service facilities, tools and equipment to ensure that the Service Center are operating in accordance to the policies related to safety, welfare, integrity and branding image of the company

Executes assigned activities according to the company’s standard operating procedures through coordination with the center service teams in achieving pre-determined center operational targets

Job Context

• The job has a direct impact on sold working hours.
• The job has direct impact on customer satisfaction.

Framework, Boundaries & Decision Making Authority

• This job requires implementing ALJ & TMC Policies and SOP’s related to Service
• This job required following Service Operation compliance policies
• The job holder should be well-known of Mechanical Kodawari

Organizational / Functional Strategic Focus

The job has impact over the organizational strategic objectives

Minimum Qualifications

High School or Equivalent

Minimum Experience

1 year of experience in Service

Job-Specific Skills

• Good communication skills
• Time Management
• Active Learning
• Achievement/Effort
• Stress Tolerance

Languages

English/Arabic

Special Certifications / Membership

Toyota Technician / G4

Competencies