Technical Sales Advisor/Sales Advisor

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Date: 14 Jun 2024

Location: Riyadh, SA

Company: Abdul Latif Jameel Company Limited

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.

Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.

From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.

Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.

Financial Job Dimensions

Monthly Target Units / Net sales 

Degree of supervision

Monthly supervision over sales targets

Level of Authority

Limited Authority over any discounts granted to customers 

Purpose of the Job

  • Assist in the sales functions for the assigned specific portfolio by delivering sales strategies.
  • Adheres to the company mission, vision and values by following the application of a standard operating procedures.
  • Responsible for the delivery of the specific portfolio goals by direct engagement with customers to achieve targets as required by the specific portfolio

Key Accountabilities: Description

  • Responsible for the assigned monthly target sales achievement (Toyota and Accessories)
  • Responsible for completing the assigned product knowledge and soft skills training courses
  • Responsible for a proactive guest complaints’ Resolution and satisfaction
  • Responsible for complying with Sales and Compliance SOPs
  • Responsible for Delivering the vehicle on time to guest

Key Accountabilities: Performance Indicators

  • Sales Ach. %
  • # Of hours / year
  • NPS Score
  • Compliance%
  • Delivery Lead-time 

Major Activities

  • Process inquiries, quoting standard prices, delivery information and other standard correspondence related to complaints, deliveries, terms, order changes, service and related matters to close the negotiation initiated by the sales team
  • Executes daily sales activities and efficient sales process by engaging and coordinating business plans determined by the specific portfolio management following the standard sales procedures
  • Performs sales activities to ensure that the specific portfolios of business performances are met by following stipulated action in conjunction with the portfolio management, whenever required
  • Responsible in identifying and meeting customer needs and ensuring customers are satisfied by providing efficient service and recommend products that will best satisfy them through Guest First mindset and initiative and performing essential obligations as per the contract of employment
  • Meet with the Sales Supervisor for updates on product knowledge, resolution of complaints and upgrading of sales strategies through regular discussion and sharing information to enhance confidence and performance
  • Attends dialogue with Sales team to discuss and discuss sales target issues, customer complaints and improvement opportunities through regular team meetings
  • Receives customer complaints that require support from the Sales team and resolve them immediately as possible to maintain customer satisfaction
  • Follow up with Accessories Department on additional accessories requested by customers by following up with the accessory salesman to meet customer needs
  • Coordinate the invoicing and payments process by following to the standard operating procedures in order to complete the transactions in accurate and timely manner
  • Responsible to know the standard of financing to help the customers in making arrangements for loans or payments and ensuring that payments are completed and timely processed
  • Submits daily sales performance report to the Sales Supervisor for consolidation, review and appropriate action of the business portfolio management
  • Send vehicle registration form and invoice to Sales Coordinator to expedite vehicle release to the customer
  • Performs documentation procedures in legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business

Job Context

  • The job requires advanced knowledge of principles and processes for providing customer and personal services
  • The job requires knowledge of principles and methods for showing, promoting, and selling products or services
  • The job holder has a direct impact over customer satisfaction 

Framework, Boundaries & Decision Making Authority

  • The jobholder works within the programs and policies of ALJ motors and design his job based on it 
  • The jobholder supports retail to set annual sales targets with respect to ALJ overall sales plan  

Organizational / Functional Strategic Focus

The job has a direct impact on the organization profitability and sales target achievement 

Minimum Qualifications

Minimum –Bachelor’s Degree or Equivalent

Minimum Experience

4 Years in Sales

Job-Specific Skills

  • Time Management
  • Active Learning
  • Stress Tolerance
  • Achievement/Effort
  • Communication and Problem Solving 
  • Problem Sensitivity
  • Inductive Reasoning
  • Sales Related Skills

Languages

English / Arabic 

Special Certifications / Membership

Competencies

Adaptability (Individual Contributor)
Collaboration (Individual Contributor)
Development of Self & Others (Individual Contributor)
Guest First (Individual Contributor)
Innovation (Individual Contributor)
Problem Solving (Individual Contributor)

Why Work for Us?

With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.

Our values guide the way we work with our business partners, within our communities, and with each other.  

Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.

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