Auto Technician

Financial Job Dimensions

Degree of supervision

High supervision over operational activities

Level of Authority

Low Authority over daily functional operation

Purpose of the Job

Performs repair services and other mechanical works in the Center to achieve targets in areas of customer satisfaction, gross service sales by adhering to the company mission, vision and values and applying the standard operating procedures.

Key Accountabilities: Description

Service Sold Hours & Productivity

Fix it Right ratio

Number of Back Jobs / Repeat Repair

5S

Key Accountabilities: Performance Indicators

Volume & Percentage

Percentage

Volume (Zero Back Jobs

Percentage (in JS evaluation)

Major Activities

1. Performs repairs as per customer’s request through proper execution and Chief Technician’s close supervision within the promised delivery time and estimated cost to meet the customer satisfaction.
2. Conducts preliminary inspection/ evaluation of the vehicle using mechanical tools and equipment with the supervision of the service Chief Technician to assess the exact damage and extent of repair.
3. Participate in the resolution of high-technical problems such as NVH related cases with the assistance of the Team Leaders (Workshop Floor Manager/Chief Technician) through Diagnostic test and examination to ensure that the appropriate repair is done.
4. Executes the center after sales responsibilities (i.e. vehicle repairs and periodic maintenance) to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and supervision of the Team Leader.
5. Ensures highly satisfied Guest by executing a Guest Centric mindset to achieve high quality after sales activities through an effective monitoring of the Team Leader in the Center in accordance to service standards.
6. Coordinate with the Job Controller in feeding correct data (operation number), recording of the repairs carried out and updating the status of vehicle delivery through the use of the Computerized Time Control Sheets in determining the productivity (man-hour) analyses.
7. Receives and understand technical information, service bulletins and daily functional activities from the Team Leader through regular meetings and updates in order to enhance technical skills and achieve smooth after sales business operations. 

Job Context

• The job requires advanced knowledge in Automotive and mechanical repairs and maintenance services preferably with certification from Toyota Motor Corporation (TMC) and its subsidiaries
• The job has direct impact over service Sold Hours & Productivity
• The job holder has direct impact over customer satisfaction

Framework, Boundaries & Decision Making Authority

• The job holder has the freedom to conduct preliminary inspection/ evaluation of the vehicle
• The job holder ensures all activities are carried out as per the company’s policies and procedures

Organizational / Functional Strategic Focus

• The job holder has a crucial strategic role in managing after Sales Target (man-hour sales, net sales)
• The job has a crucial supporting role in delivering service achievements by supporting and assisting center after sales marketing campaigns

Minimum Qualifications

Minimum – High School or Equivalent

Minimum Experience

Minimum 1 years experience in Service 

Job-Specific Skills

• Time Management: Managing one's own time and the time of others.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Inter-Personal Relationship: The ability to deal and work with people and compromise diversity in views and opinions.
• After Sales Related Skills:  Persuasive, Able to deal with stress, patient, persistent.

Languages

English/Arabic 

Special Certifications / Membership

Minimum Pro-Technician

Competencies