Technical Advisor

Financial Job Dimensions

Degree of supervision

Level of Authority

Purpose of the Job

Responsible for diagnosing and testing vehicle to determine the symptoms and need for repairs to ensure the repair will be done correctly at the first time. In addition, performing final inspection on the repair that has being done and ensuring that requests are timely met

Key Accountabilities: Description

• Responsible to confirm the symptom with the customer to ensure the customer is aware the repair to be done.

• Responsible to conduct diagnostic to identify the cause, repair to be done and parts to be replaced

• Responsible to stop repair work if unable to identify the cause of the symptom and seek for support from TMC Regional office

• Responsible to place identification marker for repair or maintenance on the vehicle to ensure a proper action will be taken by the appointed technician

• Responsible to perform final inspection on the repair being done to ensure customer satisfaction

Key Accountabilities: Performance Indicators

Major Activities

• Confirming the customer request for repair based on the job order form.

• Confirming the symptoms with the customer and completed the job order form on the diagnostic that being conducted, repair need to be done and parts need to be replaced.

• Confirm availability of required repair parts with Parts Advisor.

• Explain to customer and confirm understanding of work performed, estimated time of completion.

• Seek support from Regional TMC Office for any repair work which the cause of the symptom is unable to be identified Identify the appropriate technician for the repair by referring to the Technician skill board Verify with the customer that repair request already resolved

Job Context

Framework, Boundaries & Decision Making Authority

Organizational / Functional Strategic Focus

Minimum Qualifications

Vocational/ Technical school graduate or equivalent.

Minimum Experience

Minimum of 10 years experience in automotive; computer literate

Job-Specific Skills

• Time Management: Managing one's own time and the time of others

• Service Orientation: Actively looking for ways to help people

• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making

• Cooperation :Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude

• Dependability : Job requires being reliable, responsible, and dependable, and fulfilling obligations

• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations

• Initiative: Job requires a willingness to take on responsibilities and challenges

• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks

• Alertness and Problem Solving Skill

• Positive Work Attitude: Committed, Accountable, Enthusiastic, Outgoing, Helpful, Willing to Learn, to Participate and to Serve Others.

• Good Judgement Skills and Decision Making, Social Perceptiveness.

• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem

• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

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Languages

Special Certifications / Membership

Competencies