Retail Parts Sales Advisor/Parts Advisor

Financial Job Dimensions

Degree of supervision

General supervision over operational activities 

Level of Authority

General Authority over daily functional operation 

Purpose of the Job

Assist in the sales functions for the assigned specific portfolio by delivering sales strategies. Adheres to the company mission, vision and values by following the application of a standard operating procedures. Responsible for the delivery of the specific portfolio goals by direct engagement with customers to achieve targets as required by the specific portfolio

Key Accountabilities: Description

Ensure that the specific portfolios of business performances are met by following stipulated action in conjunction with the portfolio management.

Ensure sustainable sales growth to help the management determines the market size and potential of the customer

Apply the Manual of Authority that related to discount percentage

Ensure on time and prompt delivery of parts to the end-users

Apply Jameel Standard that related to part advisor job

Provide efficient service through Guest First mindset and performing essential obligations

Key Accountabilities: Performance Indicators

Sales Target (net sales)

Revenue

Discount

Compliance

Jameel Standard

Customer Satisfaction

Major Activities

1    Executes daily parts sales activities and efficient sales process by engaging and coordinating business plans determined by the specific portfolio management by following standard sales procedures.
2    Performs parts sales activities to ensure that the specific portfolios of business performances are met by following stipulated action in conjunction with the portfolio management, whenever required.
3    Execute established credit sales criteria to ensure sustainable sales growth to help the management determines the market size and potential of the customer.
4    Responsible in identifying and meeting customer needs and ensuring customers are satisfied by providing efficient service through Guest First mindset and performing essential obligations as per the contract of employment.
5    Coordinates with the Parts Manager and Parts Supervisor in arranging field visitations to customers to generate revenue as per the required performance of essential obligations to ensure customers satisfaction and retention.
6    Attends dialogue with Parts Sales team to review and discuss sales target issues, customer complaints and improvement opportunities through regular team meetings.
7    Receives customer complaints and elevate unsettled issues that require support from the Parts Sales team to maintain customer satisfaction.
8    Meet with the direct manager for updates on product knowledge through regular discussion and sharing information to enhance confidence and performance.
9    Follow up with Accessories Department on additional accessories requested by the customers through working closely with the accessory salesman to satisfy customer demands.
10    Assist in the year end stock taking activities and ensure that they are done as per laid down processes and are completed on specified time to ensure on time and prompt delivery of parts to the end-users.
11    Coordinate the invoicing and payments process by following to the standard operating procedures in order to complete the transactions in accurate and timely manner.
12    Send Parts Sales or Credit invoice to Parts Supervisor for immediate release of required spare parts to the customer or guest.

Job Context

• This job requires knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• This job requires knowledge of principles and methods for showing, promoting, and selling products. This includes product demonstration, sales techniques, sales control systems and Saudi Automotive Industry.
• This job requires basic knowledge of Accounting and Financial principles and procedures.
• This job requires knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• This job requires knowledge in cut off time and Parts arrival time. 

Framework, Boundaries & Decision Making Authority

• This job requires following correct execution of discount policy. 
• This job requires following correct execution of return invoice policy.
• This job requires following Ministry of Commerce regulations. 

Organizational / Functional Strategic Focus

• This job has a direct impact on Retail strategy by delivering Spare Parts strategies.
• This job holder is responsible for the delivery of Parts’ goals by direct engagement with customers to achieve targets.

Minimum Qualifications

Minimum Diploma in Sales or Equivalent.

Minimum Experience

Preferred 1 year experience in Sales.

Job-Specific Skills

• Time Management.
• Active Learning.
• Stress Tolerance.
• Achievement/Effort.
• Problem Sensitivity.
• Sales Related Skills.

Languages

Arabic / English Speaker.

Special Certifications / Membership

Competencies