Auto Denter Pro Tech

Financial Job Dimensions

Degree of supervision

High level of supervision

Level of Authority

Limited level of authority

Purpose of the Job

Performs body repair services and other related works in the Center to achieve targets in areas of customer satisfaction, gross service sales by adhering to the company mission, vision and values and applying the standard operating procedures

Key Accountabilities: Description

• Ensure producing the standard sold hours vs attending hours
• Fix it Right, Get the Job Done perfectly from first time, in suitable timely manner
• Ensure the completion of work with the required quality by following the TMC standard and correct tools
• Following the 5S concept (Sorting & Set in Order & Shine & Standardize & Sustain) to keep the workplace clean & clear  

Key Accountabilities: Performance Indicators

Productivity
FIR
Quality
5S

Major Activities

1. Performs body repairs as per customer’s request through proper execution and Chief Technician’s close supervision within the promised delivery time and estimated cost to meet the customer satisfaction
2. Conducts preliminary inspection/ evaluation of the vehicle using tools and equipment with the supervision of the service Chief Technician to assess the exact damage and extent of repair.
3. Participate in the resolution of high-technical problems with the assistance of the Team Leaders (Workshop Production Manager/Chief Technician) through test and examination to ensure that the appropriate body and paint repair is done.
4. Executes the center after sales responsibilities (i.e. vehicle body repairs) to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and supervision of the Team Leader
5. Ensures highly satisfied Guest by executing a Guest Centric mindset to achieve high quality after sales – body and paint activities through an effective monitoring of the Team Leader in the Center in accordance to service standards
6. Coordinate with the Job Controller in feeding correct data (operation number), recording of the repairs carried out and updating the status of vehicle delivery through the use of the Computerized Time Control Sheets in determining the productivity (man-hour) analyses
7. Receives and understand technical information, service bulletins and daily functional activities from the Team Leader through regular meetings and updates in order to enhance technical skills and achieve smooth after sales business operations
8. Deliver service achievements by supporting and assisting center after sales marketing campaigns, promoting center Kaizen activities as well as adjustment to business strategies to achieve set center targets
9. Performs the suitable use of all the service facilities, tools and equipment to ensure that the Service Center are operating in accordance to the policies related to safety, welfare, integrity and branding image of the company
10. Executes assigned activities according to the company’s standard operating procedures through coordination with the center service teams in achieving pre-determined center operational targets

Job Context

• The job requires advanced knowledge in Automotive, body repairs and services preferably
• This job requires fundamental knowledge in car markets, features, and up to date 

Framework, Boundaries & Decision Making Authority

• This job requires implementing ALJ & TMC Policies and SOP’s related to Service
• This job required following Service Operation compliance policies
• The job holder should be well-known of Body and Paint Kodawari

Organizational / Functional Strategic Focus

The job has impact over the organizational strategic objectives

Minimum Qualifications

Minimum – High School or Equivalent 

Minimum Experience

Minimum 2 years of experience in Service 

Job-Specific Skills

• Good communication skills
• Time Management 
• Active Learning 
• Achievement/Effort 
• Stress Tolerance 

Languages

English / Arabic 

Special Certifications / Membership

Body Step 2

Competencies