Technical Senior Manager

Financial Job Dimensions

Degree of supervision

Level of Authority

Purpose of the Job

• To develop product quality and supplier quality from the beginning of the development cycle to the end, based on the required standards.

• Ensure the supplier quality improvements/development and sustainability.

• Manage Supplier Quality and Supplier Development with purchasing and PD

• Working with other service operations members in the region to provide technical support for the service network.

• Contributing to overall customer satisfaction by providing timely assistance on technical issues to the service outlets in the region and Toyota & Lexus products quality by recognizing and reporting emerging technical and product quality concerns to TSO also is working with all government report such as MCI & Courts.

• Lead all the MCI official technical reports.

Key Accountabilities: Description

• Reviewing the preparation of Product Development Plan and follow-up on QA relevant activities with supplier as per development plan.

• Monitor all Master sample for new and modified parts are submitted in-time and confirmed.

• Confirmation of Carryover items related to QA requirements such as Colour slabs, master samples, etc

• On-site supplier audits to confirm the production processes and quality system implementation for existing supplier

• 8D issues follow up and coordinate with Suppliers on root cause analysis and corrective action

• Field Technical Report. Service Kaizen Report. Recovery part to TMC. TAKATA Monthly Report. MCI Report.

Key Accountabilities: Performance Indicators

Major Activities

1. Participating the accessories line-up by each supplier

2. Reviewing the preparation of Product Development Plan and follow-up on QA relevant activities with supplier as per development plan

3. PPAP documents review and completion on time follow-up with team and supplier

4. PPAP status report updates to PCM (Product Committee meeting).

5. Monitor all Master sample for new and modified parts are submitted in-time and confirmed

6. Confirmation of Carryover items related to QA requirements such as Colour slabs, master samples, etc.

7. Coordinate ECR process (internal/external) from beginning until implementation of the change

8. Co-ordinate’s suppliers in handling the stock treatment at both the parties for improved products through ECR

9. Assist in securing third-party product evaluations

10. On-site supplier audits to confirm the production processes and quality system implementation for existing supplier

11. New Supplier Audit for the potential supplier and verify the quality system documentation

12. 8D issues follow up and coordinate with Suppliers on root cause analysis and corrective action

13. Supplier KPI’s related to quality index

14. Monthly evaluation of supplier performance in terms of Quality and send the Scorecard to supplier

15. Responsible to do IQC HO and supplier HO for approved Master Sample

16. Support PIOC, IQC and AS warranty for any quality issue related to product is addressed to communicate with supplier for immediate and long-term countermeasures

17. Continues monitoring on “Focus Suppliers” and assisting supplier for the improvement in quality

18. Coordinate department monthly Hoshin Kanari meeting

19. Confirm final inspection report of 1st batch production and issue ship out approval

20. Secure and maintain part numbers for complete assembly and after-sales parts

21. Coordinate in securing third-party product evaluations

22. Support the team in evaluating “Packaging Instruction Approval Form” based on Packaging STD for each product of suppliers 23 Ensure timely submission of quality scorecards to suppliers

24. Support the team in confirming and updating the “Incoming Quality Inspection criteria” form supplier, finalize and share internally to concerns department for their use

25. Ensure timely submission of approved Master sample to IQC and supplier

26. Closely working with low performing supplier on “Focus Suppliers Program” and assisting supplier for the improvement in quality

27. Supplier Training based on the Automotive tools, PPAP, 8D, MSA, SPC, Packaging STD, ECR process, etc

28. Review with supplier on SQRM newly added points and follow up in submitting the relevant documents

29. Conduct training with internal team on ATSG Guidelines and monitor the organization and PIC’s to maintain the same

30. Monitor for internal DB requirements and submit with Actions and coordinate with TMC PIC

31. Work with the supplier organizations

32. Work with internal teams with TADME and JACS PIO

33. Work with outside consultants

34. Advise ideas & techniques to improve product quality

35. Advise changes required to maintain quality standards

36. Recommend improvements to business processes related to quality 1. Support warranty group in providing necessary information through justifying the warranty repair claims requested by TMC to avoid warranty repair claim rejection.

37. Ordering of required diagnostic tools and equipment from TMC to update the Intelligent Tester Diagnostic Tools and intelligent Viewers of Service Centers.

Job Context

• The job requires advanced knowledge of the latest quality concepts and standards

• The job holder must be Familiar with ALJACS, Toyota accessories standards

• The job requires knowledge in auditing as per Toyota requirements

• The job has direct impact over ensuring updates service centers on newly issued Technical Information and recalling Campaign information from TMC

• The job holder has direct impact over managing all TMC warranty claims

• The job holder has a direct impact over providing technical support for service networks across the region

Framework, Boundaries & Decision Making Authority

• The job holder has the freedom to select

• The job holder has the freedom to review with supplier on SQRM newly added points and follow up in submitting the relevant documents

• The job holder has the authority to approve/decline a JASC accessories suppliers proposals

• The job holder has the freedom to update service centers on newly issued technical information of TMC products

• The job holder has the freedom on recalling campaign information from TMC

Organizational / Functional Strategic Focus

• The job holder has a crucial role in following the preparation of Product Development Plan and follow-up on QA relevant activities with supplier as per development plan.

• The job has a crucial supportive role to ensure in confirming and updating the “Incoming Quality Inspection criteria” form supplier, finalize and share internally to concerns department for their use

• The job holder has a strategic role in developing and monitoring the team while developing a succession plan within the department

• The job holder has a crucial role on providing technical support for the service network to the service operation members

• The job holder has a crucial role over providing timely assistance on technical issues to the service outlets

• The job holder has a strategic role in developing and monitoring the team while developing a succession plan within the department

Minimum Qualifications

Minimum Experience

• Minimum 10 years of experience in automotive industry (SQD)

• 6-Sigma projects experience

• Previous KAIZEN projects (QCC/TBP)

• 8 Disciplines

• EDER process

• PPAP

• Minimum 8 years of supplier quality development experience

Job-Specific Skills

• Good communication (verbal and written) and interpersonal skills

• Strong Analytical Skills

• Attention to details in order to ensure overall quality of work

• Effective problem-solving skills

• Cross-functional experience with project portfolio management

• Presentation and reporting skills

Languages

Special Certifications / Membership

Competencies