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Date: 13 Apr 2025
Location: Jeddah, SA
Company: Abdul Latif Jameel Company Limited
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.
From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.
Financial Job Dimensions
Degree of supervision
General supervision over operational activities
Level of Authority
General Authority over daily functional operation
Purpose of the Job
Working with other service operations members in the region to provide technical support for the service network. Contributing to overall customer satisfaction by providing timely assistance on technical issues to the service outlets in the region and Toyota & Lexus products quality by recognizing and reporting emerging technical and product quality concerns to TSO & to be reported to TMC, also is working/supporting with all government report such as MCI & Courts.
Key Accountabilities: Description
Field Technical Report
Service Kaizen Report
Recovery part to TMC
Response to the service outlet
TAKATA (Airbag) Monthly Report
Key Accountabilities: Performance Indicators
100%
2 Reports
100%
Within 1.5 hrs
80%
Major Activities
Support warranty group in providing necessary information through justifying the warranty repair claims requested by TMC to avoid warranty repair claim rejection
Support service centers in conducting Customer's Recall Campaign, Service Technical information, Diagnostic Center activities, EDER (Early Detection & Early Resolution) activities
Support TMC (Toyota Motor Corporation) , TMNA (Toyota Motor North America) , TMMIN (Toyota Motor Manufacturing Indonesia), TMT (Toyota Motor Thailand) , TK (Toyota KUOZUI) & TKM (Toyota Kirloskar Motor) team visits and GO & See activities.
Support service centers in investigating Vehicle Fire Hazard or Collision complaints to provide Test Vehicle Weekly Reports and Monthly Reports to Toyota Motor Corporation (TMC).
Updates Service centers on newly issued Technical Information or Recall Campaign information from TMC.
Conduct/Attend performance discussion with the line manager, On a monthly basis, according to the standard through open discussion to establish Associate's development and Performance Awareness and make development plan
Provide field technical training to service centers associates thru facilitating, technical support and guide technicians on proper repair procedures and technical failure information and issue Field Technical Report (FTR) to TMC also he develop a training material when needed
Conduct Vehicle Endurance Testing in the kingdom for product improvement activities to ensure quality repair by providing Service Manuals, proper repair procedures and service hints to the service centers
Support with all government technical reports to review/prepare it from the technical perspective such as MCI & courts.
Support All Technical Investigation at field to conduct Go & See for the investigation & prepare the report. such as Fire Hazard & accident report.
Job Context
- The job has direct impact over ensuring updates service centers on newly issued Technical Information and recalling Campaign information from TMC
- The job holder has direct impact over managing all TMC warranty claims
- The job holder has a direct impact over providing technical support for service networks across the region
Framework, Boundaries & Decision Making Authority
- The job holder has the freedom to update service centers on newly issued technical information of TMC products.
- The job holder has the freedom on recalling campaign information from TMC
Organizational / Functional Strategic Focus
- The job holder has a crucial role on providing technical support for the service network to the service operation members.
- The job holder has a crucial role over providing timely assistance on technical issues to the service outlets.
Minimum Qualifications
Diploma degree in mechanical/electrical power or associates degree in automotive-related field (SJAHI graduate)
Minimum Experience
2 to 5 Years in Automotive Industry
Job-Specific Skills
• Computer skills/ data analysis
• Customer handling skills
• Technical presentation skills
Languages
Arabic / English
Special Certifications / Membership
Saudi Council of Engineers
Competencies
Why Work for Us?
With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
Our values guide the way we work with our business partners, within our communities, and with each other.
Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
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