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Date: 18 May 2025
Location: Jeddah, SA
Company: Abdul Latif Jameel Company Limited
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.
From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.
Financial Job Dimensions
Degree of supervision
Medium Supervision over planning and customer service activity
Level of Authority
Medium Authority over planning and customer service activity
Purpose of the Job
Do the daily plan for operation to insure all customer request will be executed on time , and manage the relation with customer by communicating to them and resolving their problem , in addition to manage their contract in terms of payment and expiration
Key Accountabilities: Description
Overall Customer Satisfaction Ratio ( Based On Monthly Compliance Report )
Overall Planning Vs Actual orders ( Receiving , Dispatch , Transport )
Vehicle Delivery Leadtime ( Based on Destination )
System Transaction Accuracy
Key Accountabilities: Performance Indicators
As per plan
As per plan
As per plan
As per plan
Major Activities
Daily Communication to the operation team to insure all plans to be executed
Planning for the daily activities ( Receiving , Dispatching , Transport ) to execute customers request
Insure all plans to be delivered as per the schedule by operation .
Monitor customers orders , by communicating to the operation team
Immediate report to the customer in case any daily on his request.
Insure all issues related to the customer has been resolved by the concerned party
Monitor customers contract expiration
Monitor credit/ Downpayment balance for external customers through daily finance report
Visiting the customers to maintain the relation and solving their issues .
Conduct monthly stock count along with the operation team to insure the system is matching physical count
Report to Management in case of any major issues related to operation or customers to resolve the problem
Communicate with other division in case of any concerns to insure all orders will be delivered on time
Job Context
- The job holder has direct impact to customer satisfaction.
- The job holder has direct impact in sales revenue
Framework, Boundaries & Decision Making Authority
The job holder has the authority to accept or reject any customer
The job holder has the freedom to communicate to the customer
Organizational / Functional Strategic Focus
The Job holder has strategic role in company growth
Minimum Qualifications
Bachelor degree in Business Administration , Supply Shain management or relevant
Minimum Experience
5 Years experience in Planning operation
Job-Specific Skills
Computer Skills , Communication Skills , Leadership Skills , VMS SAP system is preferable
Languages
Arabic / English
Special Certifications / Membership
Competencies
Why Work for Us?
With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
Our values guide the way we work with our business partners, within our communities, and with each other.
Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
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