Internal Communication Manager

Financial Job Dimensions

Degree of supervision

High Supervision over Internal Communication activities

Level of Authority

Low Authority over daily functional operation

Purpose of the Job

Internal Communication Manager is responsible for developing, implementing, and overseeing effective internal communication Support to Create and manage content for various communication channels, including internal portal

Key Accountabilities: Description

Assists in the planning, coordination, and execution of internal events as needed and appropriate

Support in writing and editing impactful and engaging content that effectively describes and promotes Diversity & Inclusion

Standardize content of communication materials, distribution channels and timeliness

Key Accountabilities: Performance Indicators

100% Submission on Time

100% Delivery

100% Compliance

Major Activities

Create engaging and informative content for various internal communication channels such as emails, newsletters, intranet, social media, and other platforms. Include company news, updates, announcements, policies, and other relevant information.

Manage and maintain various communication channels to ensure that employees have access to the information they need. Overseeing the company intranet, email distribution lists, digital signage, and other platforms.

Establish mechanisms for collecting feedback, such as surveys, suggestion boxes, or open forums, and ensure that this feedback is considered and addressed appropriately

Measure the effectiveness of internal communication efforts through surveys, feedback mechanisms, analytics on email open rates, intranet usage statistics, and other metrics.

Engage and Manage 3rd party (External Designer) on communication design and content creation.

Work with key organizational stakeholders to ensure all internal communication is clear, consistent, and aligned with the ALJM goals, values and policies.

Developing communication plans during times of crisis or change, ensuring employees are informed and supported.

Provide professional communication assistance to other functional managers.

Overviews final drafts of communication materials coming from third-party designer

Prepare and submit internal communication reports and analyses on a monthly basis.

Review and update internal communication standards in 6 months and advise for changes if needed.

Job Context

• The job has direct impact over managing internal communication traffic and internal communication outcomes.
• The job holder has direct impact over enforcing internal communication standards

Framework, Boundaries & Decision Making Authority

• The job holder has the freedom to plan and edit Internal communication content and plans.
• The job holder has the freedom to update, review, and advise Internal Communication standards.
• The job holder has the authority to approve/decline a vendor proposal

Organizational / Functional Strategic Focus

• The job holder has a crucial strategic role in driving job satisfaction, Associate productivity, and retention.
• The job has a crucial supporting role in leveraging internal communication tools to boost associates' awareness and relationships.

Minimum Qualifications

Bachelor's Degree in marketing, public relations, or business administration

Minimum Experience

Minimum 5-7 working experience in communication

Job-Specific Skills

Strong written and verbal communication skills, with the ability to craft clear, compelling messages, and project management. Knowledge of best practices in internal communications, employee engagement, and change. Microsoft Office, Social Media platform. problem-solving, Kaizen ,methodologies,

Languages

Special Certifications / Membership

Competencies