IT Service & Warranty GM

Financial Job Dimensions

Degree of supervision

Medium supervision over operational activities

Level of Authority

Low Authority over daily functional operation

Purpose of the Job

The SAP Material Management team leader should manage his IT team to deliver and support in the activities of business Demand Management, IT Resource Capacity Management, Requirements / Backlog Management, Testing and QA, Configuration Management, Service Request Management, Incident Management, Master Data Management, Service Level Management, Data Quality, Solution Design, Lifecycle Management, Knowledge Management, Problem Management, Continuous Improvement, Product Selection & Prioritization, Project and Program Management, Vendor Management, Data Stewardship, Provision & Configure, Business Continuity, Customer Experience 

Key Accountabilities: Description

Ensure the team delivery of Change Request for all the Business stakeholders

Ensure the team Compliance with ITD Incidents SLA to ALJ Business

Lead and deliver assigned project in Hoshin as per agreed timelines

Prepare a development plan for all the team members reporting to him and coach them regularly to achieve the plan

Key Accountabilities: Performance Indicators

80 % of on Timely Delivery for every 6 months

98 % of Support SLA to be achieved for every 6 months. (L1 & L2 tickets)

Lead the projects and deliver as per the project plan shared by Project Management Team

Conduct monthly one-to-one meetings with team members

Major Activities

Handle the Forecast, capture, evaluation, and approval of demand for IT services from the business.

Manage and support for the activities to ensure that sufficient levels of IT personnel are available to support business objectives effectively and at optimal cost.

Manage and support for the activities required to elicit, document, model, and formalize requirements and maintain traceability of requirements throughout the delivery process and continuously maintained in a backlog.

Manage and support for the activities required to test the performance and functionality of the solution/product/service offered to ensure it meets all defined requirements. The process should also ensure that the organization and staffs are equipped to conduct accurate testing.

Manage and support for the activities to resolve the underlying causes of incidents, minimize their adverse impact, and prevent recurrence of incidents and restore normal service operation (defined by service-level agreements) as quickly as possible and minimize the adverse effect on business operations

Capture, retain, and share knowledge to support the execution of IT capabilities with continuous learning and improvement

Manage and support ongoing efforts to improve products, services, or processes, either incrementally or breakthrough improvement, and ongoing evaluation for measuring success

Manage and support for the activities to capture, analyze, and forecast relevant opportunities and threats to the organization

Contribute to Evaluation and support of products/projects/services that best align with the organization’s objectives and maximizes its performance

Contribute in Planning, coordinating and managing projects for the deliver IT solutions by incorporating well defined scope, commitment of IT resources, and required milestones

Manage mutually beneficial relations with suppliers, outsourcers, and other third parties to ensure consistent with business expectations and contractual commitments

Manage and support the provision and configure system components together along with the application code to create a target solution/product, while maintaining a record of historical, planned, and current states of solution/products.

Job Context

• The job holder is responsible for successful delivery of SAP MM module deliverables.
• The job holder is responsible for successful delivery of Hoshin projects.
• The job holder is responsible for successful delivery of business change requests

Framework, Boundaries & Decision Making Authority

• The job holder has the freedom to develop and implement solutions to meet the business requirements.
• The job holder has the freedom to decide the best fit solution for business requirements

Organizational / Functional Strategic Focus

• The job has a crucial supporting role in ensuring system continuity.
• The job holder must ensure a job successor within 1 year from hiring date

Minimum Qualifications

A bachelor’s degree in computer science or an equivalent degree is required.

Minimum Experience

5+ years’ experience in SAP MM, automotive sector, and Experience in managing business demand. 

-At least one full cycle (end to end) of SAP implementation.

Job-Specific Skills

Demonstrated proficiency in communicating technical information to non-technical audience.

Excellent Communication with ability to talk to all levels of an organization.

Languages

English Proficiency

Arabic Language (Optional)

Special Certifications / Membership

Certified SAP MM Consultant.

Competencies