Hard Services Sr. Specialist

Financial Job Dimensions

Degree of supervision

Close supervision for administrative and compliance-related activities.

Level of Authority

Operational authority over daily campus facilities and services.

Purpose of the Job

To ensure continuous and uninterrupted operation of HITCL facilities during operational hours by maintaining full availability of essential services, including electricity, water, security, cleaning, gardening, pest control, and preventive maintenance. The role safeguards campus functionality, safety, and asset integrity, while ensuring that facilities are maintained as modern, well-designed spaces that provide an engaging and supportive environment for learning.

Key Accountabilities: Description

• Ensure all campus facilities, classrooms, workshops, and labs are operational, safe, and ready for use at all times.
• Ensure uninterrupted availability of utilities and essential services, including electricity, water, cleaning, security, catering, gardening, and pest control.
• Coordinate internal and external inspections and audits, address observations, and ensure timely closure of action items.
• Ensure compliance with HSE standards across all campus areas and support corrective actions and preventive measures.
• Manage institute assets and training equipment, ensuring accurate inventory records, proper usage, and asset protection.
• Coordinate and monitor facility vendors and contractors, ensuring service quality, compliance, and contractual adherence.
• Support the planning and execution of facility upgrades, layout changes, and minor improvement projects in coordination with internal stakeholders, ensuring a modern and engaging learning environment.

Key Accountabilities: Performance Indicators

• Facility availability rate, number of operational disruptions, response time to facility issues.
• Service continuity incidents, vendor SLA compliance, issue resolution time Petty cash reconciliation accuracy and on-time closure.
• Audit readiness score, observation closure rate, repeat findings.
• HSE audit results, number of safety incidents, closure rate of HSE observations.
• Inventory accuracy, asset loss/damage incidents, audit compliance results.
• Vendor performance ratings, SLA compliance rate, escalation frequency.
• On-time completion of upgrades, Learner & facilitator satisfaction score related to learning spaces, adherence to approved scope and quality standards.

Major Activities

1. Develop, maintain, and adhere to Campus Operations Standard Operating Procedures (SOPs).
2. Monitor daily facility conditions and essential services availability.
3. Coordinate preventive and corrective maintenance activities.
4. Track asset usage, condition, and lifecycle.
5. Liaise with vendors and contractors on service delivery and issues.
6. Prepare facilities for inspections, audits, and compliance visits.
7. Support workshop and lab readiness for technical programs.
8. Document incidents, actions, and follow-ups related to facilities operations.
9. Manage petty cash fund to cover day-to-day facility operational expenses, ensuring proper documentation, reconciliation, and periodic closure in line with ALJ financial policies.

Job Context

The Campus Operations & Facilities Specialist ensures the continuous operational readiness of HITCL campuses by coordinating facilities, utilities, outsourced services, and preventive maintenance to maintain safe, compliant, and always-ready learning environments.

Framework, Boundaries & Decision Making Authority

• The role operates within HITCL operational policies, HSE standards, asset management guidelines, and approved facility budgets. It is authorized to coordinate daily facility operations, manage vendors and service providers, and execute preventive and corrective maintenance activities to ensure continuous campus readiness. Strategic decisions related to capital investments, major facility redesigns, contract approvals, and budget changes remain with Campus Services & Administration leadership and relevant governance bodies as per ALJ MOA
• The role may manage an approved petty cash fund for routine operational expenses in accordance with ALJ financial policies; budget approvals and financial commitments remain with Campus Services & Administration leadership. 

Organizational / Functional Strategic Focus

Ensure operational continuity, safety, and asset protection of HITCL campuses, while maintaining modern, functional, and engaging physical learning environments that support effective learning delivery and a positive learner experience.

Minimum Qualifications

Diploma or Bachelor’s degree in Facilities Management, Engineering, Operations, or a related field

Minimum Experience

2 - 5 years of experience in facilities operations, campus management, or technical environment management.

Job-Specific Skills

Time management, Creativity, Problem solving, Communication, Microsoft Office programs,  Facilities and utilities operations management, Vendor and contractor coordination, Asset and inventory management, HSE compliance

Languages

Professional fluency in Arabic & Professional working proficiency in English

Special Certifications / Membership

Facilities Management Certification (IFMA, BIFM, or equivalent) HSE Certification (NEBOSH / IOSH or equivalent)

Competencies