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Date: 2 Feb 2025
Location: Jeddah, SA
Company: Abdul Latif Jameel Company Limited
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.
From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.
Financial Job Dimensions
Degree of supervision
High supervision over of daily sales operational activities
Level of Authority
Low Authority on B2C Parts sales operations, eCommerce platform “Backoffice”, system and process enhancements recommendation in B2C
Purpose of the Job
Manage day to day activities for Sales, Customer Service etc. and to assist management in implementing the department activities by complying the approved company policies and procedures
Key Accountabilities: Description
Order fulfillment
Return/Refund management
Order delivery
Ensure compliance with government and company polices and regulations
Key Accountabilities: Performance Indicators
On time delivery
On time delivery
On time delivery
Full compliance with company policy
Major Activities
Daily monitoring of B2C sales operations
Return/Refund management
Ensure customer requirements/inquiries are met/answered on time
Ensure compliance with government and company polices and regulations
Daily monitoring of B2C sales operations
Return/Refund management
Ensure customer requirements/inquiries are met/answered on time
Ensure compliance with government and company polices and regulations
Daily monitoring of B2C sales operations
Job Context
- The job has direct Impact on the customer experience and business continuity.
- The job holder facilitates smooth order fulfillment process with wonderful customer experience
Framework, Boundaries & Decision Making Authority
The jobholder works within the framework of ALJ motors and Government regulation and design his job based on it
Organizational / Functional Strategic Focus
- The job holder has strategic impact on SBU.
- The job holder has direct strategic impact on achieving SBU goals.
Minimum Qualifications
Minimum – Relevant Diploma with background in Parts Operations, Sales, Inventory, Planning and Management
Minimum Experience
Minimum 2 years’ experience
Job-Specific Skills
• Microsoft Office: Use of Microsoft Office applications - advanced use of Excel and PowerPoint
• Time Management: Managing one's own time and the time of others.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inter-Personal Relationship: The ability to deal and work with people and compromise diversity in views and opinions.
• Communication Skills: Able to convey ideas and opinions with clarity and conciseness. Straight-forward and emphatic.
Languages
English & Arabic Proficiency
Special Certifications / Membership
Competencies
Why Work for Us?
With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
Our values guide the way we work with our business partners, within our communities, and with each other.
Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
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