Customer Data Management SGM

Financial Job Dimensions

Degree of supervision

Broad supervision over department Strategy implementation and targets related to digital, data, and CRM.

Level of Authority

High Authority over JMS Digital projects & activities.

Purpose of the Job

Leading the development & the implementation of the Data Strategy and the delivery of the projects in Jameel Motorsport with execution plan with all related parties vertically & horizontally while ensuring stakeholders engagement across the organization and change management with the main objective being the CRM management, data acquisition, data storing and distribution, etc.. under the rightful laws and regulations.

Key Accountabilities: Description

• No. of Common Digital Language / No. of JMS Digital Projects (Common Digital Language is to translate business needs into digital form)
• Monthly Project Performance Indicator (%)
• Escalated issues in-time for all projects (%)
• Benefit realization of all projects (CX, UA, effectiveness, productivity, quality)
• Data acquiring, cleaning, storing, and sharing

Key Accountabilities: Performance Indicators

• 100%
• Completion 100%
• Completion 100%
• Completion 100%
• Completion 100%

Major Activities

1- Develop JMS Digital Strategy and execution plan with alignment of JMS direction and all stakeholders. 

2- Lead the design and delivery of JMS digital projects from business side to IT, Digital & e-commerce departments. 

3- Design new digital solutions and touch points to enhance Customer Experience along Customer Journey and to optimize processes through automation, manage costs effectively and contribute to growth in the business. 

4- Accountable for getting the core business digital transformation done from business side; this means maintaining the integrity of the strategic intent and managing the changes while minimizing disruption to the business. 

5- Maintains stakeholders focus on the overall transformation, the intended business outcomes, and the progress toward those outcomes. 

6- Governance of the digital transformation Strategy and projects through ensuring that the JMS head and stakeholders are apprised on the status of the Digital Transformation Strategy and projects in a timely and accurate fashion through Steering Committee and regular progress meetings. 

7- Partner with stakeholders (MARCOM, IT, IDCD, Legal, Data, CJ, Retail, TMO, Hayy Jameel, ALJUF, etc..) to understand their needs and priorities and communicate on a tactical and strategic level and translate those on Digital form language to IT, Digital departments. 

8- Close communication and collaboration with IT, Digital team to secure the execution of JMS Digital strategies and plans to deliver JMS Digital projects on time. 

9- Support the delivery and management of digital projects by facilitating cross-functional decision making. 

10- Ensure that any changes to compliance, policies, or processes that affect customer registration are well understood, planned, designed, and delivered 

11- Manage overlapping and dependencies between digital projects. 

12- Measure digital projects performance and provide enhancement recommendations. 

13- Data related activities from the first stage of data acquiring to the CX and to end up with storing the data and distributing it under the rightful regulations and ensuring the security of it. 

Job Context

Responsible for the vision, design, and delivery of all major digital initiatives for our leading brand. This involves:

• The job has a direct impact on Setting Strategy: defining the high-level plan for a user-first, digital-centric customer experience.

• The job has a direct impact on Driving Change: implementing new, agile ways of working to ensure we build great digital products efficiently.

• The job has a direct impact on Digital & Data: selecting and integrating the right technologies and strategically managing customer data to power personalized and seamless experiences.

expected to move JMS from where it is today to a market-leading digital experience provider, fundamentally improving how our customers interact with us in terms of Data & CRM. 

Framework, Boundaries & Decision Making Authority

• The job holder has the freedom to develop strategies with the agencies in emerging technologies (AI, ML, RPA, digital etc.) and approve/decline after discussing with the business management.
•  The job holder has the authority to approve/decline a vendor proposal over the provided implementation & support after discussing with the business management.
• The job holder provides updates over emerging technologies to the business 

Organizational / Functional Strategic Focus

• The job holder is responsible in leading the digital transformation in CX and Emerging Technologies space.
• The job has a crucial supportive role to sustain highly effective digital governance framework.
• The job holder has a crucial role in ensuring effective delivery of the digital projects in CX and Emerging technologies 

Minimum Qualifications

Bachelor’s degree in computer science, engineering, or business field

Minimum Experience

10-12 years of experience in developing software solutions, with at least 3 years specifically in developing and executing digital solutions. Experience in leading the execution of projects through SDLC Experience in leading the teams with Agile development methodology.

Job-Specific Skills

Strong leader who can manage multiple teams and drive the execution of complex digital projects . Ability to motivate, guide and lead large teams . Excellent interpersonal, execution, presentation and communication skills.

Languages

English / Arabic

Special Certifications / Membership

Certification related to Business Process Modeling (e,g BPMN) Certification related to IT Business Analyst Certifications in digital technologies and products is a plus

Competencies