Connected Operation Senior Manager

Financial Job Dimensions

Degree of supervision

General supervision over operational and planning activities

Level of Authority

General Authority over daily functional operation

Purpose of the Job

The Connected Car Operation Senior Manager ensures a stable running of connected car systems by managing the transition from development to operations with clear processes and documentation. He set up monitoring, handle incidents and problems, and review vendor contracts and service agreements (SLA / SLM). The position requires expertise in planning system updates, migrations, and shutdowns while ensuring continuous performance and reliability. Strong technical and process management skills are expected.

Key Accountabilities: Description

Documenting the Transition Process & Training for Operation Team

Develop one or more visual dashboards monitoring the system behavior

Set-up an Operation Reporting Process

Develop a Ticket Clearing Board for incidents

Ensure high availability of mandatory compliance documents 

Key Accountabilities: Performance Indicators

100% Completion of Transition Process documentation and related Trainings

100% Completion of minimum “one” visual dashboards every 6 months

Weekly reporting of operation findings and issues

Decrease 20% of total incidents in each release compared to previous release 

Maximum 3x findings in audit Report with “low risk”

Major Activities

Ensure the stability of connected car service operation by managing the technical setup and backend systems.

Document the transition process and train the operations team to ensure complete handover with no gaps in knowledge or documentation.

Set up and improve a ticket-clearing system to reduce incident volume through proactive resolution and tracking.

Manage vendor service level agreements (SLAs) to ensure fast and reliable support.

Develop and maintain visual dashboards to monitor system behavior, delivering at least one new dashboard every six months for the first 2 years.

Establish a structured operations reporting process to track and communicate findings and issues on a weekly basis.

Regularly check and improve service processes to ensure they are efficient and meet company standards.

Manage compliance documents to ensure high availability and minimize audit findings.

Job Context

• The job holder has direct impact on project operation / ITIL process and related solutions.
• The job holder has direct impact on decreasing tickets, bugs and incidents in field or between stakeholders. 
• The job holder has direct impact on increasing the maturity level of backend stabilization and availability.
• The job holder has direct impact on successful projects delivery and goals achievement

Framework, Boundaries & Decision Making Authority

• The job holder has the freedom to provide recommendations on optimizing operational processes.

Organizational / Functional Strategic Focus

• The job holder has an important role in keeping the operation stable and meets the defined SLA/SLM

Minimum Qualifications

Bachelor’s degree in technical science or equivalent (or a comparable degree). 

Minimum Experience

5 to 7 years experience in IT Operation or similar position

Job-Specific Skills

• Experience in Documentation and Reporting

Languages

Fluent in English (spoken and written) with strong presentation skills

Arabic would be an advantage but optional

Special Certifications / Membership

ITIL or equivalent certification would be an advantage

Business Process Design experience would be an advantage

Competencies