Clerk III/Sales Support

Financial Job Dimensions

Degree of supervision

Level of Authority

Purpose of the Job

Assist in the sales functions for the assigned specific portfolio by providing timely and effective administrative support and adheres to the company mission, vision and values by following the standard operating procedures

Key Accountabilities: Description

• Lead time / On time delivery

• Net Promoter Score

Key Accountabilities: Performance Indicators

•Target achievement

• NPS

Major Activities

Coordinate in effective handling of waiting customers by facilitating and speeding up the vehicle delivery process through.

constant follow up with the Stock Yard Supervisor and drivers

Communicate with staff from other department in the organization such as stockyard and vehicle distribution, finance, and

warehouse to expedite vehicle dispatch

Attends dialogue with Sales team to discuss and address sales target issues, customer complaints and improvement.

opportunities through regular meetings

Attend meeting with the Sales team for updates on product knowledge through regular discussion and sharing information to

enhance confidence and performance

Use databases or other computerized systems in maintaining updated customer records and vehicle sold not delivered through using live dashboard with standard calculations and report statistics

Coordinate the final invoicing and appian process by following the standard operating procedures to complete the

transactions in accurate and timely manner

Process sales invoices so that customer orders are dispatched, invoiced and paid accurately and in timely manner

Performs documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business (applicable to new vehicle and used car operation

Job Context

• The job has indirect impact over customer satisfaction.
• The job has indirect impact over Lead time and on time delivery of the vehicle

Framework, Boundaries & Decision Making Authority

The job holder is responsible to invoice all delivered orders within the given time

Organizational / Functional Strategic Focus

• The job holder has a crucial strategic role in ensuring the vehicle is viewed before delivery to guest
• The job has a crucial supporting role in in managing to achieve lead time target on vehicle delivery

Minimum Qualifications

Diploma

Minimum Experience

2 years in sales field

Job-Specific Skills

• Time Management, Management of Personnel Resources, Monitoring and Implementation

• Active Learning, Stress Tolerance, Achievement/Effort, Awareness and Problem-Solving Skill

• Problem Sensitivity, Deductive Reasoning, Good knowledge of different business functions

• Strong leadership qualities

Languages

Special Certifications / Membership

Competencies