Accessory Sales Supervisor

Financial Job Dimensions

Degree of supervision

High Supervision over daily activities

Level of Authority

General Authority over daily functional operation

Purpose of the Job

Follow up and handle the installation functions for the assigned specific portfolio by executing service strategies. Ensure that the accessories team adheres to the company mission, vision, and values by monitoring the application of standard operating procedures. Responsible for supporting sales teams in the achievement of specific sales goals, directing the sales teams to ensure operational efficiency, and providing the best service experience

Key Accountabilities: Description

Achieve operational targets by defining and preparing business plans to meet operation targets.

Provide efficient service through Guest First mindset and performing essential obligations.

Ensure maintaining optimal inventory not exceed 1.5 months.

Responsible for Delivering the vehicle on time to Center .

Key Accountabilities: Performance Indicators

Sales Target (net sales)

NPS

Stock Month

Lead-time

Major Activities

Assist to achievement of quality vehicle installation, man-hour sales and increase customer retention through efficient distribution plans for Accessories operations, effective sales marketing campaign and high operation productivity.

Delivers the assigned Accessories team accomplishment through proper manpower distribution, providing skills training and periodic performance evaluation to motivate the Accessories team to achieve peak productivity in a performance-driven learning culture.

Assist assigned Accessories team to achieve pre-determined center operational targets by defining and preparing business plans to meet operation targets determined by the Center Management.

Assists Installer in solving technical installation problems and examination to ensure that the appropriate installation is done.

Ensures highly satisfied Guest by supporting a Guest Centric and Fix-It-Right mindset to the assigned Accessory team to achieve high quality installation activities.

Supervise the assigned Accessories activities to monitor all activities are carried out as per the company’s policies and procedures through effective communication and monitoring.

Coordinates with the Accessories Sales Advisor through proper job assignments, and final inspection of the car to ensure that satisfactory repairs are done as per the customers’ demands.

Monitor the utilization of all the Accessories facilities, tools and equipment to ensure that all areas in the Accessories installation Center are operating in accordance to the policies related to safety, welfare, integrity and branding image of the company.

Monitors the Job Controller in entering correct data (operation number), recording the repairs carried out and updating status of vehicle delivery through supervision of the results of Computerized Time Control Sheets for use in the productivity (man-hour) analyses.

Carries out supervisory functions to the assigned Accessories team like training, workloads assignment and output appraisal, addressing complaints and resolving problems through an effective feedback mechanism as per the pre-determined company procedures to motivate Accessories team members and increasing team’s morale.

Ensure that Monthly stock taking activities are performed as per laid down processes and are completed on specified time.

Job Context

• The job has direct impact on sales target achievement.
• The job holder has direct impact over managing customer satisfaction ratio
• The job has a direct impact in ensuring the quality of installed accessories

Framework, Boundaries & Decision Making Authority

• The job holder has the freedom to distribute the sales targets to the installer & Sales Advisor.
• The job holder has the freedom to monitor all activities are carried out as per the company’s policies and procedures through effective communication and monitoring.

Organizational / Functional Strategic Focus

• The job holder must evaluate, guide, and develop associates’ skills while developing succession plan.
• The job has direct impact over achieving the company sales strategy, and enhance guest satisfaction.
• The job has direct impact over the market share and brand image

Minimum Qualifications

Diploma Degree or Equivalent

Minimum Experience

4 Years in Sales

Job-Specific Skills

Time Management Active Learning Stress Tolerance Achievement/Effort Communication and Problem Solving Problem Sensitivity Inductive Reasoning Sales Related Skills

Languages

English / Arabic

Special Certifications / Membership

Competencies