Master Painter

Financial Job Dimensions

N/A

Degree of supervision

High Supervision over daily activities

Level of Authority

Low authority over operation function

Purpose of the Job

Performs repair services and other mechanical works in the Center to achieve targets in areas of customer satisfaction, gross service sales by adhering to the company mission, vision and values and applying the standard operating procedures.

Key Accountabilities: Description

Ensure producing the standard sold hours vs attending hours

Fix it Right, Get the Job Done perfectly from the first time, in a suitable timely manner with required quality by following the TMC standard

Following the 5S concept (Sorting & Set in Order & Shine & Standardize & Sustain) to keep the workplace clean & clear  

Key Accountabilities: Performance Indicators

Productivity

Fix it right

5S

Major Activities

Performs paint repairs as per customer’s request through proper execution and Chief Technician’s close supervision within the promised delivery time and estimated cost to meet the customer satisfaction

Conducts preliminary inspection/ evaluation of the vehicle using tools and equipment with the supervision of the service Chief Technician to assess the exact damage and extent of repair.

Participate in the resolution of high-technical problems with the assistance of the Team Leaders (Workshop Production Manager/Chief Technician) through test and examination to ensure that the appropriate body and paint repair is done.

Executes the center after sales responsibilities (i.e. vehicle body repairs) to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and supervision of the Team Leader

Ensures highly satisfied Guest by executing a Guest Centric mindset to achieve high quality after sales – body and paint activities through an effective monitoring of the Team Leader in the Center in accordance to service standards

Coordinate with the Job Controller in feeding correct data (operation number), recording of the repairs carried out and updating the status of vehicle delivery through the use of the Computerized Time Control Sheets in determining the productivity (man-hour) analyses

Receives and understand technical information, service bulletins and daily functional activities from the Team Leader through regular meetings and updates in order to enhance technical skills and achieve smooth after sales business operations

Deliver service achievements by supporting and assisting center after sales marketing campaigns, promoting center Kaizen activities as well as adjustment to business strategies to achieve set center targets

Performs the suitable use of all the service facilities, tools and equipment to ensure that the Service Center are operating in accordance with the policies related to safety, welfare, integrity and branding image of the company

Executes assigned activities according to the company’s standard operating procedures through coordination with the center service teams in achieving pre-determined center operational targets

Job Context

• The job requires advanced knowledge in Automotive, paint repairs and services preferably.
• The job has a direct impact over customer satisfaction.
• The job has a direct impact over sold hours

Framework, Boundaries & Decision Making Authority

• This job requires implementing ALJ & TMC Policies and SOP’s related to Service
• This job required following Service Operation compliance policies
• The job holder should be well-known of Body and Paint Kodawari
• The job holder has the freedom to conduct preliminary inspection/ evaluation of the vehicle

Organizational / Functional Strategic Focus

The job has impact over the organizational strategic objectives

Minimum Qualifications

Minimum – High School or Equivalent

Minimum Experience

Minimum 2 years experience in Service

Job-Specific Skills

• Time Management: Managing one's own time and the time of others

• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making

• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Languages

English/Arabic

Special Certifications / Membership

Paint Step 3

Competencies