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Date: 13 Oct 2024
Location: Dammam, SA
Company: Abdul Latif Jameel Company Limited
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.
From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.
Financial Job Dimensions
Degree of supervision
Close supervision over daily operation
Level of Authority
General Authority over daily functional operation
Purpose of the Job
The Greeter is responsible for greeting the guests in a friendly way & making them feel welcomed, he is often the face of the company. Greeters have excellent communication, interpersonal, and teamwork skills, as well as high levels of patience and professionalism to deal with all types of guests.
Key Accountabilities: Description
Ensure all guests are greeted when they enter the showroom and provide directions & information to customers, so they can find the products or services they are looking for
Full ownership of customer data entry by capturing walk-in guests in the showroom, and keeping track of how many guests are seen throughout the day
Accommodate all guests entering the showroom, resolve any guest issue and communicate customer complaints to sales management
Improve Guests experience by participating in SGAs and collaborating closely with sales team to cultivate Kaizen Culture
Key Accountabilities: Performance Indicators
NPS Prospect Report
CRM/ Traffic System
No. of VOGs & NPS Prospect
No. of SGAs
Major Activities
Ensure 5S inside showroom (appearance, atmosphere … etc.)
Have a basic understanding of Toyota products to be able to answer simple sales enquiries
Ensure the availability of sales advisors in the showroom throughout the day
Active communication in daily meetings with sales team by discussing CRM report & lost enquiries
Ensure that display vehicles are in good conditions (pricing card, specification, no scratches … etc.)
Job Context
- The job has direct impact over ensuring following up on guest journey.
- The job holder has direct impact over managing the distribution of the sales showroom traffic
Framework, Boundaries & Decision Making Authority
- The job holder has the freedom to guide guest to requested service.
- The job holder has the freedom to update, review and develop traffic reports
Organizational / Functional Strategic Focus
- The job holder has a crucial strategic role in following on Guest inquiry.
- The job has a crucial supporting role in ensuring guest satisfaction
Minimum Qualifications
High School
Minimum Experience
2 YEARS in customer service
Job-Specific Skills
Communication – Problem solving – Computer skill
Languages
Arabic - English
Special Certifications / Membership
N/A
Competencies
Why Work for Us?
With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
Our values guide the way we work with our business partners, within our communities, and with each other.
Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
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