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Date: 10 Sept 2025
Location: Al Qassim, SA
Company: Abdul Latif Jameel Company Limited
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.
From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.
Financial Job Dimensions
Degree of supervision
General supervision over operational activities
Level of Authority
General Authority over daily functional operation
Purpose of the Job
Manage the reception function to ensure that customers receive consistent, timely and accurate services by assigning together a team of high performance individuals who can follow the procedures and processes of the company to improve guest delight and satisfaction
Key Accountabilities: Description
• Compliance
• Customer satisfaction
• Applying 5S
Key Accountabilities: Performance Indicators
As per plan
Major Activities
Responsible in ensuring that there is accurate customer service through proper selling, service and support and make sure the teams execute all their assigned duties every day through speed and expertise
Manage service reception team to achieve pre-determine operational targets by defining and preparing business plans to meet operation targets determined by the Center Management.
Identified the operations MP requirement and ensure that required number of qualified staff are placed and hired in the service reception operations to meet company productivity standards.
Monitor and evaluate the daily performance of the reception teams to ensure that the centre business performances are met by taking corrective action in conjunction with the management when required
Ensures highly satisfied Guest by promoting a Guest Centric mindset to the express maintenance team to achieve high quality in express maintenance activities through an effective networking with other dept. in the center in accordance to the service standards
Handle the service reception activities to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and monitoring.
Responsible for managing the daily functional and operational activities of the service reception department through regular discussions and updates with the express maintenance team to achieve smooth after sales business operations.
Job Context
The job has direct impact over aftersales operation
Framework, Boundaries & Decision Making Authority
Organizational / Functional Strategic Focus
• The job holder supportive role over aftersales gross profit
Minimum Qualifications
Minimum Experience
Job-Specific Skills
Languages
Special Certifications / Membership
Competencies
Why Work for Us?
With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
Our values guide the way we work with our business partners, within our communities, and with each other.
Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
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